Table of Contents
Accepting an order #
Orders need to be accepted by the seller within 48 hrs, otherwise the order is considered unfulfillable and will be cancelled and the buyer refunded.
- Go to Orders
- Click the Accept button to accept an order
- You can also view a specific order order and use the dropdown menu to accept an order
- After accepting an order, the Order Status from “On hold” to “Processing”
Make changes to an order #
- Go to Orders
- View an order
- Edit the order
Print an invoice or packing slip #
- Go to Orders
- Find the row of the order you want to print
- Click the $ icon to generate an invoice
- Click the document icon to generate a packing slip
- Print the document
Add a tracking number #
- Go to Orders
- View an order
- Enter the Shipping provider
- Enter the Tracking number
- Enter the Shipped date
- Click the Add Tracking Number button
The order will automatically change Order Status to Complete when tracking has been entered.
Cancel an order #
- Go to Orders
- View an order
- Select the More Actions dropdown menu
- Select Cancel
